Effective Date: 26 February 2025
Last Updated: 26 February 2025

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At True Blue Plots, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website and services. By accessing our website and making a purchase, you agree to the terms outlined in this Privacy Policy.

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1. What Information We Collect

When you visit our website or make a purchase, we may collect the following types of personal information:

• Personal Details: Name, email address, phone number, billing and shipping address.

• Payment Information: Payment details are securely processed through third-party providers (e.g., Stripe, PayPal) and are not stored by us.

• Transaction Data: Purchase history, order details, and product preferences.

• Technical Data: IP address, browser type, device information, and website analytics.

• Marketing Preferences: Information related to your consent for receiving promotional emails or special offers.

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2. How We Collect Your Information

We collect personal information when:

• You make a purchase on our website.

• You sign up for our newsletter or promotional offers.

• You contact our customer support team via email or our website.

• You interact with our website through cookies and tracking technologies.

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3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and fulfill your True Blue Plots order.

• To provide customer support and respond to your inquiries.

• To send purchase confirmations and product-related communications.

• To improve our website, services, and customer experience.

• To send promotional emails (only if you have opted in).

• To comply with legal obligations and prevent fraudulent activities.

You can opt out of marketing communications at any time by clicking "Unsubscribe" in an email or contacting us directly.

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4. How We Protect Your Information

We take reasonable steps to safeguard your personal information from unauthorised access, disclosure, or misuse. These security measures include:

• Secure Payment Processing: We do not store payment details. All transactions are processed through encrypted third-party payment gateways.

• Data Encryption: Sensitive data is encrypted using industry-standard security protocols.

• Restricted Access: Only authorised personnel have access to personal data.

Despite our best efforts, no method of data transmission over the internet is 100% secure. By using our services, you acknowledge and accept these risks.

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5. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your data with:

• Payment Processors: Secure third-party providers like Stripe or PayPal for transaction processing.

• Shipping Partners: If you have ordered a printed certificate, your shipping details will be shared with postal services.

• Legal Authorities: If required by law, fraud prevention, or to enforce our policies.

We ensure that our third-party providers comply with strict data protection regulations.

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6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and improve our services.

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What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us understand how you use our site and personalise your browsing experience.

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Types of Cookies We Use

• Essential Cookies: Required for core website functions (e.g., checkout process).

• Analytics Cookies: Track website traffic and user interactions (e.g., Google Analytics).

• Marketing Cookies: Used for targeted advertising and promotional campaigns.

You can disable cookies in your browser settings; however, some website features may not function correctly.

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7. Your Rights & Choices

Under the Australian Privacy Act 1988 (Cth), you have the right to:

• Access Your Information: Request a copy of the personal data we hold about you.

• Correct Your Data: Update inaccurate or outdated information.

• Request Data Deletion: Ask us to remove your data, subject to legal requirements.

• Withdraw Consent: Opt out of marketing communications at any time.

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8. Third-Party Links

Our website may contain links to third-party websites (e.g., payment providers, social media pages). We are not responsible for their privacy policies or content. Please review their policies before providing personal information.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the "Last Updated" date. We encourage you to review this policy periodically.

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By using our website and services, you acknowledge and agree to the terms of this Privacy Policy.